What our Customers say...


Excellent service, super fast response time would highly recommend!


Positive: Quality, Responsiveness, Value

This company did exactly what they promised. The initial phone conversation was direct and reassuring. I scheduled an appointment for the next morning to start the drying process. The representatives showed up promptly,with equipment in hand. An explanation was given of the entire process from start to finish. This included a schedule of when the equipment would be monitored and picked up. I'm very amazed with their technology and equally impressed with their service!!!

They answered my call quickly and were able to send help a bit sooner than estimated. The service guys were awesome and did the job professionally. Would recommend this company.

I have used SERVPRO twice for water damage and on both occasions they were prompt, respectful and did a thorough, solid quality job.

Out promptly and prevented permanent damage. They were so easy to work with and very attentive. From the technicians onsite, to the office personnel, EVERYONE at SERVPRO of Metrocrest was very professional. Overall, this was an excellent experience.

Courteous and helpful workers. I will definitely use them again.

came out and tested for moisture in the cabinet, the floors, and all around the island. They removed soggy particle board, island baseboards, and drilled some holes before setting up the fans and dehumidifier. Both the set up and pick up crews were very courteous and professional. I would use them again.

SERVPRO did an excellent job of restoring our bedroom furniture that was damaged by smoke in a major house fire. They were easy to work with, alway prompt in returning phone calls, and always on time with pick ups and deliveries. You would never know our furniture had been in a fire even though our insurance company told us it was not cleanable.

Amazing experience with this company. I had a water pipe from the water heater burst while my husband was out of town. I called their emergency number and Danny & Aaron arrived within several hours. Danny & Aaron were so compassionate and polite and were able to get things under control ( I swear they wear superman capes). I was contacted every day to set up a convenient time for them to come out to check the status and they were always on time - would definitely call them again.

The associates at SERVPRO are all very professional and kept me informed about how things were progressing. I would recommend!

OUTSTANDING SERVICE! They arrived in a quick manner got everything under control. Easy billing. Came back everyday to check on it. Kept me updated with a status. Great team! I will use again in the future for accidents and cleanups.


Called them on a Monday morning after a rain storm to come out to a site that had some water damage in some rooms. The where at site with in 45 minutes of my call and had it all cleaned up and drying within an hour of arrival. Great Service, Quick Service, and Great Techs, something that is hard to come by these days. Great Job all the way through.

Even after dealing with the aftermath of a huge storm, they came and assisted me immediately. The follow up was excellent, and the workers were always extremely courteous and patient with all of my questions, explaining everything thoroughly. They saved my hardwood floors, which would have cost me thousands. Thank you, I am so appreciative!!

This company was great during my time of crisis. They went above and beyond when I felt like my house was being destroyed. Thank you SERVPRO and your technicians for helping to get my house back to normal.

Thank you so much for your help, very professional team.

Incredibly efficient, timely, courteous, and available 24/7 to answer any questions or concerns

Called them on a Monday morning after a rain storm to come out to a site that had some water damage in some rooms. The where at site with in 45 minutes of my call and had it all cleaned up and drying within an hour of arrival. Great Service, Quick Service, and Great Techs, something that is hard to come by these days. Great Job all the way through.

Even after dealing with the aftermath of a huge storm, they came and assisted me immediately. The follow up was excellent, and the workers were always extremely courteous and patient with all of my questions, explaining everything thoroughly. They saved my hardwood floors, which would have cost me thousands. Thank you, I am so appreciative!!

I wanted my air ducts cleaned before I was having company in town. I called SERVPRO and got me on their schedule immediately and cleaned my air ducts. Great office staff! 

Great technicians. Our warehouse flooded and they came out within an hour and extracted the water and set up fans. Thanks SERVPRO! 

Our refrigerator line busted and flooded our kitchen. I called SERVPRO of Metrocrest and they came out immediately, they gave me an estimate and cleaned up the water and set up drying equipment. 

I called SERVPRO to come out and give me an estimate for carpet cleaning. They arrived on time and did the cleaning as soon as I approved the estimate. 

Fast Service, Great People. I would highly recommend them to a friend. 

Amazing staff and workmanship! As a commercial property manager, they are my 1st call when I need water extraction, carpet cleaning, etc. The team is super friendly and professional. I love this company! 

SERVPRO did very nice work. They really seemed to care for the client.

Zach is a very good worker. He is very capable and knowledgeable. I give him 5 out of 5 stars.

Called SERVPRO for a water damage claim. Professional, friendly and a good price.

Fast response. Professional company that does excellent work.

Came home Sunday night to a flooded house. Googled and found SERVPRO of Metrocrest. They came out with in an hour and cleaned up the water damage to my home. Awesome service and very professional.

SERVPRO took care of my elderly Mother's house when she had a water damage that effected her entire house. They did a wonderful job and the staff was excellent! Thank you so much!!

A roofing company tarped my house while working on my roof and it blew off in a rain storm. My house was soaked! The roofing company I was using recommended I call SERVPRO. SERVPRO of Metrocrest came out quick and got right to work. They extracted the water and set up drying equipment. Lacy and Wes did a great job.

I just want to thank you guys for always being so quick to respond and accommodating.  I realize it’s the name of the game in the business you’re in, but you guys always make us feel like you’re putting us first.  Great crew and we appreciate it.

We have used SERVPRO of Metrocrest several times for carpet cleans and air duct cleanings. We recently had a water damage and once again I called SERVPRO and Wes and his team came out and took care of all of the issues and made it's as smooth as possible. I highly recommend this company for any of your restoration needs!!

I contacted Eric regarding a home I had listed that had extremely strong pet odor and also needed general carpet cleaning throughout. From my first call to them their service was incredible. They did an exceptional job, worked around our schedule, were courteous, professional and a delight to work with. I would highly recommend SERVPRO and Eric Hall for any restoration or cleaning needs you might have.

The young men that came to my home were extremely polite and compassionate in light of the flood situation that I was facing. They worked very hard and I felt confident that I was in good hands and that my house would be fine.

These guys rock it! My office flooded and I was frantic when I called. Lacy showed compassion and was calm. She was at my office in about 15 minutes from the call and they took care of everything so I could take my computers and go find another place to work. This allowed me to minimize some of the damage to my business.

Landlord was still waiting for their company to show up after SERVPRO staff was already done with my space! Due to their fast response, I believe my furniture and items should come out okay. We'll have to see. Huge thank you to SERVPRO for the professionalism, compassion and quick response.

I have used SERVPRO many times and have always been pleased with the service. Eric Hall and his staff are always professional, courteous and willing to work with our scheduling. Most recently, we had a facility flood and they were called and arrived before 8am.

SERVPRO Came to our 6,500 sq ft office just a day after calling for a quote. They explained everything in detail what would happen and how long it would take. Sure enough, it took the day and a half they said they would and were out of our way the entire time so that we could work our hours from 9am-5pm. They did a deep carpet cleaning and deodorizing as well as cleaned our windows and window sills. They also did our tile floors in two rooms which now look very glassy and clean, no scuffs. They even went through and spot cleaned on their way out. They were very nice and had a smile on the whole time which meant a lot. I would highly recommend them for any cleaning you need done.

I would like to thank you guys for doing such a great job on the mold remediation that took place at my home. The work was exceptional.

SERVPRO of Metrocrest did a great job....showed up every time on time. 

The heavy rains in our area caused our home to flood, Your team came over fast to get our home dried out quickly, preventing any further issues.

Thank You for being there to clean up the mess once the floodwaters had receded. I would highly recommend you to anyone needing water damage repair services.

I am not sure how mold could get so bad in such a short amount of time but it sure did!  I know if it ever happens again your company will be the first ones I call. SERVPRO of Metrocrest are true professionals!

When my mold damage became overwhelming your team was there to fix it. Thanks!

We recently used SERVPRO of Metrocrest to address smoke and fire damage following a kitchen fire.  Eric Hall and his team were able to address all my needs.  The work was professionally done and did not exceed initial estimate.  

We had terrible smoke damage in our apartment, we didn't know what to do. The team at SERVPRO of Metrocrest was so helpful in a bad situation and we couldn't imagine handling it without them.

We all know that life can happen fast. And rather unpredictable. It's good to know that Eric Hall, and his crew at SERVPRO of Metrocrest are there to answer back when life happens. With a lightning fast response time and their quick work of messy clean ups. It's good to know they're in my corner. - Joey from Details, LTD

Our Vet office had a pipe burst. We called SERVPRO of Metrocrest and they came out to extract the water from our office area and lobby. They got to our office within 30 minutes and got it taken care of right away. Thank you!

Your workers were very professional and did an outstanding job with the removal of my mold. They took pride in their work and explained each phase to me along the way. I am extremely pleased with the results; my mold is gone! Thank you so much 

Our Insurance company told me to call SERVPRO because we had a busted pipe in our bathroom. SERVPRO of Metrocrest came out and dried out our bathroom but in the process, they found mold behind the shower wall. They put up a containment in our bedroom and took care of all the mold for us. 

My apartment got hit by lightning. The apartment complex called  SERVPRO of Metrocrest  to come out. They worked long hard hours and gutted the whole place. The techs were careful with my belongings. I would highly recommend them. 

I had a kitchen fire and it left my kitchen full of smoke and soot. My insurance company recommend I call SERVPRO. SERVPRO of Metrocrest came out and cleaned not only my kitchen but the surrounding rooms. They removed the appliances that I needed to get rid of. Thank you for your help. 

Our house got hit HARD during a hail storm. We had standing water in our living room, kitchen, and dining room. SERVPRO of Metrocrest came out and dried our house.  They were professional and sufficient. I would definitely use them again.  

We had rising water outside of our bedroom from all the storms and SERVPRO came out and took care of us. The guys did an awesome job getting the water issue taken care of. I appreciate them so much. I will not hesitate to recommend you all to someone else.

Your techs were here in 30 minutes.  Could not believe how fast your SERVPRO team responded to our 7th floor water damage.  We will definitely call your SERVPRO office in the future.  Hopefully we won't need to, though.  We could not ask for faster service.  We had a lot of water and you all got it up fast.

The SERVPRO technicians were great guys.  They worked very hard and were very professional.  They explained everything they were doing, and why they were doing it.  I will recommend SERVPRO to everyone I know.

Really appreciate SERVPRO of Metrocrest coming out on a late Saturday night.  We had water come in our dining room from heavy rains, and flood our carpet.  The guys were quick and did the job!

Thank you SERVPRO crew for you professional, polite team that was so respectful of our home.  The shower in our master bedroom had caused mold damage to occur in the master bedroom.  Now we can breathe fresh air again...Sincerely

The SERVPRO technicians were very professional and polite when dealing with a difficult customer on-site.  They explained everything about the process of water damage mitigation and drying out our building in terms I was able to understand. We'll definitely call SERVPRO of Metrocrest again, if needed.

Thanks SERVPRO!  Your guys, and girls, were so fast to get out here and get all that water extracted.  Our tenant was so happy with your fast, professional service team.

SERVPRO provided very good follow up, even after their initial emergency service.  I am very satisfied with the services provided.

The SERVPRO team was great. James was such a hard worker and communicated everything he was doing. James and Ryan made everything very easy with their great service.

We were out of town all week and came back to a lot of water. Your guys were wonderful! James and Ryan were so professional, and worked so hard. We are glad we called SERVPRO.

We had a roof leak that put one of our retail locations out of business. SERVPRO of Metrocrest responded immediately, within 1 hour. We had called another vendor, but they never showed up. Thanks SERVPRO for being prompt and professional.

Send this crew to every appointment. They were the light that made this problem just another thing that happens sometimes. SERVPRO walked the entire way with me and they should be given a bonus for the way they handle these kinds of problems. They were GREAT and you are blessed to have them.

Thank you for coming out so fast and taking care of our issue. The crew was very polite and helpful. We will call SERVPRO of Metrocrest again.

Alesia and the team was very fast in getting to our home for the cleanup. They explained the cleanup process, and worked very fast in getting everything dry. Very happy we called SERVPRO.

Thanks for sending out James. James was very professional and worked very diligently. We were extremely comfortable with James working in our home!

SERVPRO got to our house when they said they would, and did not hesitate in getting to work. Very nice people, and provide a great service.

SERVPRO did a wonderful job! Javier was very friendly and professional. He was a joy to have in my home. I will tell everyone to call SERVPRO of Metrocrest for carpet cleaning!

We were very worried about the possibility of mold damage to our Dallas, TX home. SERVPRO eased our fears by arriving quickly and professionally. They explained everything that needed to be done due to our pipe break which caused extensive water damage. They were always available when we had questions or concerns.

This is the third time we've had SERVPRO of Metrocrest out to our building for water cleanup in the last 5 years. They are always quick to respond, and very professional.

Very high standards were manifested by the technicians from the beginning to finish of this operation.... thanks a million!

Very happy with SERVPRO! Performed all work as professionals... could not be happier.

SERVPRO responded very quickly to our need for emergency help! They were very professional and knew what to do at every turn. I would highly recommend this team to anyone I know that needs water cleanup. Excellent service!!!

The service was absolutely SUPERB! Once cleaned, SERVPRO will return my rugs and other items with a special delivery.

Amazing results! The SERVPRO team at our house removed carpet stains that had been there for years. They exceeded our family's expectations for the service displayed.

SERVPRO was great, courteous, and timely.... thanks for helping fix our mess :)!

Bryan was EXCELLENT! Very wonderful company. I appreciate their hard work and super nice staff! Thank You!

Excellent service!  Our house was full of water, and SERVPRO cleaned it all up.  They were very helpful and accommodating.  Thank you 

SERVPRO was very helpful, knowledgeable, and knew what they were doing.  They got rid of the smell.  Very happy SERVPRO was here to help me.